Andy’s most critical and timely program ever is targeted to truly help provide “Post-Pandemic” solutions within the Travel/Hospitality, Clubs/Resorts, Sports/Recreation, and Meetings/Events industries. Learn how to earn back customers—and create a new legion of loyal customers—by capitalizing on the GREAT opportunities from the (projected) post-pandemic travel, leisure, and recreation boom from pent-up demand. Andy illustrates that “Crises leads to forced innovation”, therefore we must now re-evaluate every touchpoint in the customer experience process. (In-Person Only)