Today’s customers want to hire EXPERTS they can TRUST, who can truly HELP them. However, customers also hire people they LIKE. He also shares examples from within the travel, tourism, and hospitality industry on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy’s creative approaches to proven principles impact sales and improve customer loyalty immediately, while also leaving a mark on our personal lives. Enjoy this entertaining, inspirational, and impactful program! (In-Person Only)